The Value of Conflict: A Strategic Approach to Dealing with Difficult People
Overview
Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.
Highlights
- Conflicts
Prerequisites
None
Designed For
All
Objectives
- Understand the power and potential of conflict in the workplace
- Learn the five conflict handling modes, positional and problem solving strategies
- Choose the best approach to addressing a conflict situation
- Develop techniques to improve conflict communications and relationships
- Adopt strategies to deal with difficult personalities
Preparation
None
Leader(s):
Leader Bios
Michelle Lederman, Business Professionals Network Inc ACPEN
Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of four books including the internationally known, The 11 Laws of Likability, and her latest book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs. Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection. Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School. A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others. Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
Non-Member Price $159.00
Member Price $129.00