Navigating Difficult Conversations with Coworkers
Overview
Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.
Highlights
- Communication
- Negotiation
- Conflict
- Persuasion
- Management
- Leadership
Prerequisites
None
Designed For
Business Professionals
Objectives
- Understand the direction of your communication and how that impacts how you communicate during difficult situations
- Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
- Gain insights on the role that conflict plays in an organization and how to use it to your advantage
Preparation
None
Leader(s):
Leader Bios
Jill Schiefelbein, Business Professionals Network Inc ACPEN
Jill Schiefelbein, The Dynamic Communicator(R), thrives at the intersection of communication, education, and technology. From analyzing classified documents obtained from military raids of terrorist camps to assess jihad messaging strategies, to teaching business communication for 11 years at the largest university in the country, to starting and managing an online education office serving 60,000+ students, to her own award-winning entrepreneurial ventures, Jill successfully creates and executes communication strategies help people and companies solve problems, retain and develop consumers, and enhance the bottom line. Jill is co-author of the textbook Business and Professional Communication in the Global Workplace, has a widely viewed presence on YouTube, and is an official video partner and contributing writer for Entrepreneur(R). Her next book, Dynamic Communication: Strategies to Grow, Manage, and Lead Your Business, will hit bookstores in May 2017.
Non-Member Price $59.00
Member Price $39.00