A Coach Approach to Feedback: How To Have an Action Oriented Conversation
Overview
Performance management's impact on an organization can be directly felt in the bottom line. Companies with high turnover and poor employee retention rates experience lower employee morale and increased expenses in recruiting and training. Understanding the strengths and development needs of staff can guide employees toward a long-term career track. Communicating the keys to success is even more critical in long-term productivity and retention. This course will provide methodologies for each phase from goal setting to coaching to feedback. Exercises offer an opportunity for participants to begin developing their personal objectives as well as imparting techniques to manage the monitoring, coaching, and appraisal feedback phases of the process.
Highlights
- Feedback
Prerequisites
None
Designed For
Managers
Objectives
- Create a culture of feedback
- Understand the attributes of effective feedback
- Improve your ability to receive feedback
- Utilize a four part feedback conversation model
- Take a coach approach to managing and feedback
Preparation
None
Leader(s):
Leader Bios
Michelle Lederman, Business Professionals Network Inc ACPEN
Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of four books including the internationally known, The 11 Laws of Likability, and her latest book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs. Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection. Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School. A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others. Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
Non-Member Price $109.00
Member Price $79.00